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Q: If my payment by Credit Card can not be processed, what can i do?
A: you can take two minutes to register a Paypal account, then do the payment with your credit card through your Paypal account, Paypal is very safty and convenient. Details can be seen on www.paypal.com.
Q: How can I do the payment with Paypal?
A: In case you do not have a PayPal account, simply create a PayPal account with your confirmed email address without any fee. Then you can choose to pay using your credit card, debit card, or bank account, anytime as you want online. The payment via PayPal is FREE. More information about PayPal, please visit www.paypal.com.
Q: Do you accept other payment?
A: We accept Paypal, VISA Card, Master card and Western Union .
Q: How long does the delivery take?
A: It will be 4-5 days of delivery period to US, and 5-7 days to UK.
Q: Order can't be received by the estimated delivery date?
A: If your order does not arrive by the estimated delivery date, it may be lost. Orders shipped via a traceable method (such as USPS, Parcelforce.Chronpost.) will have tracking information available. Please check this information if available and read through the following options:
Tracking information indicates the package has been delivered: Please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
Tracking information indicates the package is undeliverable: If the package is being returned to us, or if the address is incorrect, contact us for more information on undeliverable packages.
No tracking information available: If you can't locate any tracking or delivery information about your package, please contact us. Please confirm the correct shipping address when writing to us about lost packages.
Q: Package or products broken when received ?
A: In case the package was damaged obviously when arrived. Please deny the parcel and contact us in a hurry.
Q: Is there any guidelines for Credit Card payment?
A: Yes, we have. For proper credit card verification, the billing address on your order must match the billing address on your credit card. Please make sure that your name and address appears exactly the same as the name on your credit card billing statement.
If your card has a security code it must be entered correctly on the payment screen.
You may see a hold of $1 on your bank statement after your transaction or credit card was not authorized in the online store. The online store needs to authorize at least this amount to process your payment request. This is not a fee and you will not be charged this amount.
If you are using a corporate card, check with the card holder or your Accounting department to verify the name and billing address of the card holder. Corporate card orders must also use the name of the card holder in the billing address, and not the purchaser, in order to process the order successfully.
If you continue to have problems, please contact Customer Service. Remember that your credit card will not be charged until the product is actually shipped.
A:No, there is no minimum order amount even though we sell our products at wholesale prices,
You can order only 1 item if you like.
A: www.mulberry-bags-store.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that your transaction process is extremely safe and that our customers' information is secure. The personal information you provide, including your credit card information, is secured using industry standard e-commerce security technology such as Secure Sockets Layer (SSL) encryption. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted access computers located at restricted-access sites.
A:Under the ¡°log in¡± button you will see the ¡°password forgotten¡± option. After selecting the option, you will be required to enter your email address. An email will then be sent to you providing you with a new password.
Q: What can you find at www.mulberry-bags-store.com?
A:Lowest Prices! Great customer service! If you compare our prices, quality and customer service to other stores, we're sure you will be impressed!
Payment Options! We accept all payments made through Credit Card. E-checks are also accepted through Credit Card.
We're Secure! Your safety is important to us. We will not compromise on anything when it comes to protecting and enhancing the online security of our customers. That's why our costumers trust us to process their orders securely, reliably, quickly and simply. We have invested heavily to have this website professionally hosted by a leader in electronic commerce. When you make a purchase through our website, our server uses a Secure Socket Layer (SSL) to connect with you. This protocol will encrypt your personal information, guarding it from interception and misuse.
Q:What happens if an item is out of stock?
A:All of the products that you see in our site are in stock and waiting to be shipped. However if by chance it happens that an item is out of stock we will notify the customer and will offer the customer the opportunity to substitute the item for another item in stock, remove it from the order, or place the order temporarily on hold until the item is in stock again. If a costumer chooses to remove the out of stock item from the order, a refund will be issued for the item including the difference in the shipping cost. If that is still unsatisfactory, we will then offer a full refund for the order.
Q:If I leave the site and come back, will my shopping cart be remembered?
A:The contents of your cart are remembered for thirty days. When you return to www.mulberry-bags-store.com, all of your items will still be in your cart.
Q : How do I change my address and other contact information?
A:You first need to sign in to your account. After doing so you will see the View or change entries in my address book option. Click on it and you will be able to update your profile.
A:Orders are usually processed within 2 business day and shipped on the next business day. Delivery usually takes 7-10 business by EMS. This shipping method is insured and has an online tracking number.
Q : Who pays for customs, taxes and duties?
A:We send it as gift with low value so you don't have to pay the tax.
Q : I wish to make a return. What should I do?
A:Our returns procedure is outlined in our Shipping & Returns page.
Q : Do our customer need to sign for the order in person?
A:Please sign for the order by yourself and check your item(s) in person when you receive your goods.Once you or your family/friends sign for the order, we will consider you have received your package.
Thus,we will refuse to handle any problems after signing.
Q :How can I contact you about a problem?
A:You can contact us by email at: service@mulberry-bags-store.com . you can contact us not only if you have a problem but for any query and information you might need. We are happy to help you!
Q : How can I know if the item I purchased will fit me?
A:We have come up with a solution to deal with this issue:
Each item has an individual size chart that shows the measurement of the specific item.
That makes it much easier to know the size of the item. Just click on the size link and a pop up with the measurement will come right up.
Q :Do you ship to my country?
A:We do door-to-door shipping for free to more than 200 countries and territories.
If you have any other questions,please feel free to contact us any time via email.
