Return Policy

We are fully confident you will be pleased with your product and the speed and quality of service. Our job does not end when you click buy. As a wholesaler as well as an individual vendor, it is our business to maintain long term relationships with clients. We are, therefore dedicated to following through with our service until full customer satisfaction is achieved. We understand that each client's needs are unique, so are ready to deal with any problems that arise.

If, for any reason, you are unhappy with your purchase, please contact us immediately. We will instruct you where to return your commodity. Do not return to sender. You must contact us before returning any items in order to receive a refund or replacement.

We offer a "Return for Exchange " in the following cases:

l      Defective product

l      Delivery misunderstanding

You must return your commodity new and unused within 7 days of receipt for refund. You must send you returned package via courier at your own expense and provide us with a tracking number in order for a replacement/refund to be issued. In such cases, we will lose the initial cost of shipping to you, and so, unfortunately, can not offer to pay the return fees. Refund will be made in the same form in which payment was received (ie. Refunded on your credit card) and may take up to 7-10 business days after receipt of the goods.

Return Rules and Conditions

* To exchange your item first you need to inform us within three business days after you have received the package
* All items must be returned new and unused within seven business days of receipt in order to receive an exchange.
* In order to exchange the product, you will need to ship the item back at your own expense with a courier and provide a valid tracking number.
* Please make sure that all original tags are still attached and that the items are not damaged during shipping.

The  www.mulberry-bags-store.com  retained the ultimate right of interpretation of our return policy.